Job Title: Expo/Food Runner

Reports to: Manager(s) on Duty

Exemption Status: Non-Exempt

Job Summary: The Tap Room Food Runner/Expo is responsible for acting as the liaison between our kitchen and front of house team members. They are required to assist guests and team-members throughout the shift, including running food and drinks while ensuring all orders are delivered accurately and in a timely fashion.

Duties and Responsibilities:

•Maintain a clean, sanitary, and safe workplace which includes the dining room and expo station

•Ensure proper setup and shift maintenance, along with breakdown of expo station.

•Help and accommodate guest requests whenever possible.

•Responsible for calling all tickets, expediting food, reading and matching food to tickets and garnishing appropriately.

•Follow steps of service. Practice effective coursing of tickets and maintain tables as needed.

•Come to work in proper uniform, neat and clean, with a positive attitude and ready to work on time.

•Know the full layout of the restaurant, including but not limited to, table numbers and storage areas.

•Be the expert on our menus: food, drinks, and daily specials.

•Assist fellow team members in the performance of their responsibilities. We hire team players only!

•Hospitality and guest service is your top priority! You should be able to display an outgoing personality and always be polite.

•Help promote our restaurant: Great Food, Good People!

•Act with integrity and honesty

•Alert management of any issues that may arise with a guest.

•Adhere to the policies and procedures of the Tap Room.

•All other duties assigned.

Qualifications, Education and Experience

•Ability to work holidays, even if their regularly scheduled days do not fall on the holiday.

•Physical requirements: You must be able to do heavy lifting (up to 50lbs) and remain on your feet for up to 10 hours at a time.

•Ability to multitask and prioritize while remaining calm and professional in a fast-paced environment.

•Prior experience in a full-service restaurant is desirable.

•Effective communication and interpersonal skills with a proven ability to build positive relationships with people.

Disclaimer:

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Types: Full-time, Part-time

Salary: State-required minimum wage for tipped position

Benefits:

Employee discounts
Flexible schedule
Employee Referral program

Physical setting:

Bar
Casual dining restaurant

Shifts:

Day shifts
Evening shifts
Night shifts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In 2011 Tap Room founders James Bonanno and David Johnson were both bartenders at a seasonal tiki bar. Between packed Long Island summer shifts, they would pass the time discussing their potential futures, which of course included what types of restaurants and bars they would eventually own. Those early conversations quickly became a little more serious when they learned of a potential available space on Main Street in Patchogue. They were determined to take the first step in making those dreams a reality.

They knew that they would need a little more than just personality to get started and after quickly learning that banks won’t lend to two broke friends in their mid-20s, they were able to piece together the initial capital from supportive friends and family. During the next several years, they worked … and worked… and worked to repay the people that believed in them before there was any reason to.

Hospitality is a hard idea to define precisely, but you notice when it’s there and you particularly notice when it’s not. From day one David and James sought to take the warmth and personality that you can feel at a traditional local pub, and combine it with elevated pub fare that would stand on its own. NO FROZEN APPS! With the Craft Beer boom just beginning, pairing their food with brand new and exciting beer options was a natural fit. To this day every Tap Room frequently rotates their draft menu, incorporating both national and local craft brewers. Discovering new beers, bringing back old favorites, and encouraging adventurous customers to order beer flights instead of just pints, and allowing them to fully explore everything the Craft Beer menu has to offer is what Tap Room is all about.

Whether it is unwinding after work, a birthday party, meeting up with a friend or a full-on celebration, James and David want everyone to feel welcome and appreciated. As the Tap Room grows their goal is to hold on to that spirit of hospitality and to share it with new and unique communities.

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How many years in the service industry do you have?*

What has been your favorite service industry job and why?*

How can a manager best support you when you are busy?*

When it comes to picking up additional shifts, what best describes you?*

What is your availability? Please be as detailed as possible.*

You are on the floor dropping food off at a table when a customer calls you over to tell you that their food is cold and tastes horrible. What do you do to resolve the situation?*

Which of the following hurdles during a shift would stress you out the most?*

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Describe the last time you had a conflict with a co-worker and how the situation was resolved.*

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On a slow night, what can you do to keep yourself busy?*

Tap Room is all about consistency with our menu. How comfortable are you following specific guidelines of how each menu item should be plated, sauced, and garnished on a scale of 1-5; 1 being the least comfortable and 5 being the most comfortable. *

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BENEFITS

* Plum Benefits - Plum Benefits is the leading Corporate Entertainment Benefits provider, offering exclusive discounts, special offers, and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels, and much more. Plum Benefits is a unique benefit offered exclusively to companies and their employees.

* Food and Beverage Discounts

* Catering Discounts

* Employee Appreciation Parties (Holiday, End of the Summer)

* Employee outings (brewery tours, Six Flags, baseball games, and more!)

* Discounted Branded Merchandise

* Closed on Major Holidays (Thanksgiving, Christmas Day, Easter, 4th of July)

* 401K with discretionary match (for salaried positions)

* Sales Incentives

Expediter/Food Runner

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